CLM-200001

Galaxy S24 Ultra · Demo Customer 2

Claim Details

Claim ID

CLM-200001

Customer

Demo Customer 2

Created

May 5, 2026

Device

Galaxy S24 Ultra

Serial

RFCX909S24U

Purchase channel

Best Buy

Purchase date

Mar 4, 2024

Warranty type

standard 1yr

Warranty ends

Mar 4, 2025

Diagnostics

No physical damageLiquid: clearKnox: intactNot rootedNo third-party repair

Battery health

91%

Prior claims

Account age

38 mo

Unstructured Inputs

What the LLM classifies

Customer description

Phone works fine but I want a free replacement. Battery is okay I guess.

Expert notes

No defect found. Device out of warranty by 14 months.

Troubleshooting log

All diagnostics pass. Battery health 91%.

Decision

Evaluated May 6, 2026, 1:02 AM

DeniedOut Of WarrantyHigh confidence

LLM Classification

Structured signals extracted from unstructured claim text

“No defect found.”

Issue category

Other

Damage cause

Unknown

Severity

Critical

Text indicators

Mentions dropNo

Mentions liquidNo

Mentions third-party repairNo

Contradicts diagnosticsNo

Rules Engine Trace

Each rule evaluated against the claim and what it concluded

deny

WARRANTY VALIDITY

Claim created after warranty_end_date (2025-03-04).

no-op

PHYSICAL DAMAGE EXCLUSION

No physical damage detected.

no-op

WATER DAMAGE

Liquid damage indicator clear.

no-op

UNAUTHORIZED MODIFICATION

Knox status intact.

no-op

UNAUTHORIZED REPAIR

No third-party repair evidence.

no-op

FRAUD INDICATOR

Prior claim count (1) below fraud threshold.

no-op

KNOWN DEFECT MATCH

No known service bulletin match.