CLM-200005

Galaxy S23 · Demo Customer 6

Claim Details

Claim ID

CLM-200005

Customer

Demo Customer 6

Created

May 5, 2026

Device

Galaxy S23

Serial

RS23HB44321

Purchase channel

Refurbished

Purchase date

Jun 30, 2024

Warranty type

standard 1yr

Warranty ends

Sep 30, 2024

Diagnostics

No physical damageLiquid: clearKnox: voidedRootedNo third-party repair

Battery health

87%

Prior claims

Account age

11 mo

Unstructured Inputs

What the LLM classifies

Customer description

Phone randomly reboots multiple times a day. Started about a week ago.

Expert notes

Refurb 90-day warranty long expired. Knox status voided — customer admits to flashing custom ROM in past.

Troubleshooting log

Bootloop logs show kernel panic. Knox: voided. Bootloader: unlocked.

Decision

Evaluated May 6, 2026, 12:59 AM

DeniedKnox Voided Software ClaimEdge case

LLM Classification

Structured signals extracted from unstructured claim text

“Refurb 90-day warranty long expired.”

Issue category

Software Issue

Damage cause

Unknown

Severity

Critical

Text indicators

Mentions dropNo

Mentions liquidNo

Mentions third-party repairNo

Contradicts diagnosticsNo

Rules Engine Trace

Each rule evaluated against the claim and what it concluded

deny

WARRANTY VALIDITY

Claim created after warranty_end_date (2024-09-30).

no-op

PHYSICAL DAMAGE EXCLUSION

No physical damage detected.

no-op

WATER DAMAGE

Liquid damage indicator clear.

deny

UNAUTHORIZED MODIFICATION

Knox bit is voided; software-related claim denied.

no-op

UNAUTHORIZED REPAIR

No third-party repair evidence.

no-op

FRAUD INDICATOR

Prior claim count (2) below fraud threshold.

no-op

KNOWN DEFECT MATCH

No known service bulletin match.