CLM-200021

Galaxy S23 · Demo Customer 22

Claim Details

Claim ID

CLM-200021

Customer

Demo Customer 22

Created

May 4, 2026

Device

Galaxy S23

Serial

RS23HB44321

Purchase channel

Refurbished

Purchase date

Jun 30, 2024

Warranty type

standard 1yr

Warranty ends

Sep 30, 2024

Diagnostics

No physical damageLiquid: clearKnox: voidedRootedNo third-party repair

Battery health

87%

Prior claims

Account age

11 mo

Unstructured Inputs

What the LLM classifies

Customer description

Phone randomly reboots multiple times a day. Started about a week ago.

Expert notes

Refurb 90-day warranty long expired. Knox status voided — customer admits to flashing custom ROM in past.

Troubleshooting log

Bootloop logs show kernel panic. Knox: voided. Bootloader: unlocked.

Decision

Evaluated May 6, 2026, 12:56 AM

DeniedKnox Voided Software ClaimEdge case

LLM Classification

Structured signals extracted from unstructured claim text

“Refurb 90-day warranty long expired.”

Issue category

Software Issue

Damage cause

Unknown

Severity

Critical

Text indicators

Mentions dropNo

Mentions liquidNo

Mentions third-party repairNo

Contradicts diagnosticsNo

Rules Engine Trace

Each rule evaluated against the claim and what it concluded

deny

WARRANTY VALIDITY

Claim created after warranty_end_date (2024-09-30).

no-op

PHYSICAL DAMAGE EXCLUSION

No physical damage detected.

no-op

WATER DAMAGE

Liquid damage indicator clear.

deny

UNAUTHORIZED MODIFICATION

Knox bit is voided; software-related claim denied.

no-op

UNAUTHORIZED REPAIR

No third-party repair evidence.

no-op

FRAUD INDICATOR

Prior claim count (2) below fraud threshold.

no-op

KNOWN DEFECT MATCH

No known service bulletin match.