CLM-200022

Galaxy S24 · Demo Customer 23

Claim Details

Claim ID

CLM-200022

Customer

Demo Customer 23

Created

May 4, 2026

Device

Galaxy S24

Serial

RS24WC12388

Purchase channel

Samsung.com

Purchase date

Aug 8, 2025

Warranty type

samsung care plus

Warranty ends

Aug 8, 2027

Diagnostics

No physical damageLiquid: clearKnox: intactNot rootedNo third-party repair

Battery health

62%

Prior claims

Account age

14 mo

Unstructured Inputs

What the LLM classifies

Customer description

Battery drains from 100% to 20% in less than 4 hours of light use.

Expert notes

Battery health reported by diagnostics at 62% after only 9 months. Significantly below expected curve.

Troubleshooting log

Battery diagnostic: capacity 62%, cycle count 180. No charging anomalies. Premature degradation.

Decision

Evaluated May 6, 2026, 12:59 AM

ApprovedBattery DegradationHigh confidence

LLM Classification

Structured signals extracted from unstructured claim text

“Battery health reported by diagnostics at 62% after only 9 months.”

Issue category

Battery Degradation

Damage cause

Manufacturing

Severity

Moderate

Text indicators

Mentions dropNo

Mentions liquidNo

Mentions third-party repairNo

Contradicts diagnosticsNo

Rules Engine Trace

Each rule evaluated against the claim and what it concluded

no-op

WARRANTY VALIDITY

Claim is within warranty window.

no-op

PHYSICAL DAMAGE EXCLUSION

No physical damage detected.

no-op

WATER DAMAGE

Liquid damage indicator clear.

no-op

UNAUTHORIZED MODIFICATION

Knox status intact.

no-op

UNAUTHORIZED REPAIR

No third-party repair evidence.

no-op

FRAUD INDICATOR

Prior claim count (0) below fraud threshold.

no-op

KNOWN DEFECT MATCH

No known service bulletin match.